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About this book
Healthcare organizations depend on managers to build effective peer relationships to manage complex patient needs. Today, top management is fighting the many headed monster Hydra from Greek Mythology. The organization is steeped in conflict between peers. But, as soon as one problem is resolved, two more have grown in its place. These appear to be personal conflicts, but instead follow patterns of dysfunction. This book provides the conceptual frameworks for identifying these and for developing peer to peer relationship competence in the healthcare organization.
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Table of contents (8 chapters)
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Front Matter
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Back Matter
Reviews
'I would recommend this book for practitioners who want some ready examples of a range of different issues concerning peer to peer relationships.' - Helen Dickinson, International Journal of Integrated Care
About the authors
JENNIFER LANDAU is a Senior Lecturer at the Bocconi School of Management of Organizational Behaviour in Healthcare, Italy. She does healthcare management research on patient quality of life and organizational change. She is a contract professor at State University, Department of Medicine, on physician-patient communication and relationship management.
ELIO BORGNOVI is Professor of Public Management at Bocconi University, Italy, and Director of the Institute of Public Administration. He was Dean of the Bocconi School of Management for eight years and President of the Italian Association of Schools of Management. He has extensive strategic experience in developing healthcare management policy, tools and practice for the Italian National Healthcare System.
ELIO BORGNOVI is Professor of Public Management at Bocconi University, Italy, and Director of the Institute of Public Administration. He was Dean of the Bocconi School of Management for eight years and President of the Italian Association of Schools of Management. He has extensive strategic experience in developing healthcare management policy, tools and practice for the Italian National Healthcare System.
Bibliographic Information
Book Title: Relationship Competence for Healthcare Management
Book Subtitle: Peer to Peer
Authors: Jennifer Landau, Elio Borgonovi
DOI: https://doi.org/10.1057/9780230286689
Publisher: Palgrave Macmillan London
eBook Packages: Palgrave Business & Management Collection, Business and Management (R0)
Copyright Information: Palgrave Macmillan, a division of Macmillan Publishers Limited 2008
Hardcover ISBN: 978-0-230-51596-3Published: 04 December 2007
eBook ISBN: 978-0-230-28668-9Published: 03 December 2007
Edition Number: 1
Number of Pages: IX, 187
Topics: Management