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About this book
This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.
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Keywords
Table of contents (14 chapters)
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Front Matter
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The Conscious Elements of Customer Care Psychology
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Front Matter
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The Subconscious Elements of Customer Care Psychology
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Front Matter
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Back Matter
About the author
JAMES J. LYNCH
Bibliographic Information
Book Title: The Psychology of Customer Care
Book Subtitle: A Revolutionary Approach
Authors: James J. Lynch
DOI: https://doi.org/10.1057/9780230375321
Publisher: Palgrave Macmillan London
eBook Packages: Palgrave Business & Management Collection, Business and Management (R0)
Copyright Information: James J. Lynch 1992
Hardcover ISBN: 978-0-333-55769-3Published: 20 January 1992
Softcover ISBN: 978-1-349-39043-4Published: 20 January 1992
eBook ISBN: 978-0-230-37532-1Published: 20 January 1992
Edition Number: 1
Number of Pages: XVI, 274
Topics: Management, Corporate Communication/Public Relations, Industrial and Organizational Psychology