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About this book
Improving service and profits should be the constant aim of the operation side of any company. Beatriz Muñoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.
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Table of contents (14 chapters)
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Front Matter
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Basic Principles
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Front Matter
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Back Matter
Authors and Affiliations
About the authors
BEATRIZ MUÑOZ-SECA is Professor and Head of the Operations and Technology Department at IESE Business School, University of Navarra, Barcelona, Spain.
JOSEP RIVEROLA is Professor of Production, Technology and Operations Management at IESE Business School, University of Navarra, Barcelona, Spain.
JOSEP RIVEROLA is Professor of Production, Technology and Operations Management at IESE Business School, University of Navarra, Barcelona, Spain.
Bibliographic Information
Book Title: Problem Driven Management
Book Subtitle: Achieving Improvement in Operations through Knowledge Management
Authors: Beatriz Muñoz-Seca, Josep Riverola
DOI: https://doi.org/10.1057/9780230504509
Publisher: Palgrave Macmillan London
eBook Packages: Palgrave Business & Management Collection, Business and Management (R0)
Copyright Information: Palgrave Macmillan, a division of Macmillan Publishers Limited 2004
Hardcover ISBN: 978-1-4039-4137-4Published: 08 October 2004
Softcover ISBN: 978-1-349-52076-3Published: 01 January 2004
eBook ISBN: 978-0-230-50450-9Published: 07 October 2004
Edition Number: 1
Number of Pages: XVIII, 383
Topics: Operations Management, Management, Knowledge Management