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About this book
This new practical guide explains what makes a crisis and who are the key players. It shows the importance of prior preparation and testing so that the company fully understands the crisis management environment and the importance of communications. Also included are checklists that should form part of the company's crisis management handbook and discussion of training and learning opportunities. This is a fully comprehensive approach to crisis management planning and implementation.
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Keywords
Table of contents (19 chapters)
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Front Matter
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What Makes a Crisis
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Front Matter
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The Organisation and its Universe
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Front Matter
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Design, Testing and Implementation
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Front Matter
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Reviews
'Includes checklists that should form part of a company's crisis management handbook and should be the first thing to reach for after the telephone' - Keith Clack, Best Business Books, The Bookseller
About the authors
TOM CURTIN is a consultant and writer who specialises in crisis management, green issues and corporate communications. He is the Managing Director of Green Issues Communications and the author of, Managing Green Issues, (Palgrave Macmillan). He is consultant to a number of companies and organisations and lectures at universities and management schools, including IMD in Lausanne.
Bibliographic Information
Book Title: Managing A Crisis
Book Subtitle: A Practical Guide
Authors: Tom Curtin, Daniel Hayman, Naomi Husein
DOI: https://doi.org/10.1057/9780230509306
Publisher: Palgrave Macmillan London
eBook Packages: Palgrave Business & Management Collection, Business and Management (R0)
Copyright Information: Palgrave Macmillan, a division of Macmillan Publishers Limited 2005
Hardcover ISBN: 978-1-4039-4322-4Published: 28 October 2004
Softcover ISBN: 978-1-349-52190-6Published: 28 October 2004
eBook ISBN: 978-0-230-50930-6Published: 28 October 2004
Edition Number: 1
Number of Pages: XI, 180
Topics: Management