Overview
- Provides wide coverage of developments in the field of IT sourcing
- Offers a guide for readers which covers the entire history of sourcing research from 1992 to present
- Critiques sourcing theories, practices and analyses future trends and developments
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About this book
Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), theoretical chapters explore insightful ways of thinking about the different facets of outsourcing, and provide useful information to practitioners and researchers. Empirical chapters report the findings of 405 major research studies into the risks and successes of relationships between customer and vendor, the development of trust in these relationships, the factors affecting locations for offshoring, and specialized offshoring organizations such as captive centres. In this comprehensive study, the editors present an expert review of the historical development of this field, and offer analysis of emerging findings and practices for the future.
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Keywords
Table of contents (14 chapters)
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Front Matter
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Theoretical Perspectives
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Front Matter
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From IT Outsourcing to Offshoring and Business Process Outsourcing
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Front Matter
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Editors and Affiliations
About the editors
Leslie P. Willcocks is Professor of Technology, Work, and Globalisation at the Department of Management, London School of Economics and Political Science, UK. He is Joint Editor-in-Chief of the Journal of Information Technology.
Mary C. Lacity is Curators' Distinguished Professor of Information Systems and an International Business Fellow at the University of Missouri-St. Louis, US. She is a member of the International Advisory Board of the Journal of Information Technology.
Chris Sauer is Senior Tutor at Green Templeton College, University of Oxford, UK. He is Joint Editor-in-Chief of the Journal of Information Technology.
Bibliographic Information
Book Title: Outsourcing and Offshoring Business Services
Editors: Leslie P. Willcocks, Mary C. Lacity, Chris Sauer
DOI: https://doi.org/10.1007/978-3-319-52651-5
Publisher: Palgrave Macmillan Cham
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: The Editor(s) (if applicable) and The Author(s) 2017
Hardcover ISBN: 978-3-319-52650-8Published: 03 August 2017
Softcover ISBN: 978-3-319-84953-9Published: 13 May 2018
eBook ISBN: 978-3-319-52651-5Published: 25 July 2017
Edition Number: 1
Number of Pages: XIV, 651
Number of Illustrations: 54 b/w illustrations
Topics: Business IT Infrastructure, Business Information Systems, Call Center/Customer Service, Software Management, Customer Relationship Management